By clicking on the room name button in your room, you can select the microphone or camera that you'd like to use for your meeting under the Device tab. However, in some cases Learn won't detect a camera or microphone, the devices could be blocked.
First Steps
Update Your Browser
The first thing to check on is if your browser is up to date. We support the two most recent versions of our supported browsers, so double check that there isn't an update for the one you're using! There are links below that walk you through updating your browser if you don't know how to:
- Google Chrome
- Mozilla Firefox
- Opera
- Microsoft Edge - This browser is updated automatically when you update Windows
Accidentally Block Permission?
When Learn first asks permission to access your camera and microphone, you may have chosen "Block" instead of "Allow" by mistake.
In this case, please press the camera icon in the browser's address bar to undo the block, then press "Try Again."
Clear Your Cache and Cookies
Finally, it's possible that this is caused by a stale mic/cam permissions cookie, or possibly because of another application that's taking priority access over Learn. In this case we recommend clearing your cache and cookies for your entire browser and then restarting your computer. Sometimes a reset of your system environment will resolve these types of issues, so this is a "catch-all" solution before further investigation is required!
Instructions for clearing your cache and cookies for our supported browsers are linked below:
Check your system and browser settings
Windows
In Windows 10, you're able to set a default Microphone, but there are also system-level Camera permissions on what applications can access your camera. For either of these settings, the first thing to do is open up your system settings by clicking on the Start menu and selecting the Settings gear.
Default Mic
You can adjust the microphone settings by typing "Mic" into the search bar and going to the Sound settings. Scroll down to Input and use the dropdown to select the proper input device
Camera Permissions
Camera permissions can be accessed by typing "Cam" into the search bar. These settings are under your general Privacy settings, but search is the easiest way to access them. From here, be sure that your browser has permission to access your camera.
MacOs
In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your devices. You can check on this and allow your browser to access them from the Security & Privacy section in your System Preferences.
To access these settings, do the following:
1 - Click on the Apple in the top left > select System Preferences.
2 - Click on the Security & Privacy section.
3 - Click on Camera in the list of options, and tick the box next to your browser to allow access.
4 - Repeat Step 3 for your Microphone
5 - After doing this, restart your browser for the updates to take effect